At DeepTech Computers, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below:

1. Eligibility:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Returns must be initiated within 30 days from the date of delivery.
• Security seal on the PC/Laptop must not be tampered with.

2. Non-Returnable Items:

Certain items are not eligible for return, including:

• Downloadable software products.
• Items damaged due to misuse, abuse, or negligence.
• Items that are missing accessories or parts.

3. Return Process:

• To initiate a return, please contact our customer service team through eBay messages. Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed.
• Please ensure that the item is securely packaged for return shipping.

4. Refund or Exchange:

• Upon receipt of the returned item, we will inspect it and notify you of the status of your refund or exchange.
• If your return is approved, we will initiate a refund to your original method of payment or offer an exchange for a replacement item.
• Please note that shipping costs are non-refundable, and return shipping fees may apply unless the return is due to an error on our part.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

6. Exceptions:

• Our return policy may be subject to exceptions for certain products or under special circumstances. Please contact us for more information.

7. Final Sale Items:

• Items marked as "final sale" are not eligible for return or exchange.

8. Refund Processing Time:

• Refunds may take 3 business days to process after the returned item is received.

9. Contact Us:

• If you have any questions about our return policy, please contact us through +00447886880724

By making a purchase from DeepTech Computers, you agree to abide by the terms of this return policy.

DeepTech Computers reserves the right to amend this return policy at any time without prior notice.

1. Processing Time:

• Orders are typically processed and shipped within 1 business day after payment confirmation.
• Custom or made-to-order items may require additional processing time, which will be clearly communicated in the item description, e.g. adding some extra components

2. Shipping Methods:

We offer several shipping options to accommodate your needs:

• Standard Shipping: Estimated delivery within 2 business days.
• Expedited Shipping: Estimated delivery within next day.
• International Shipping: Delivery times vary depending on the destination. Please refer to eBay's international shipping policies for more information.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of the package, destination, and selected shipping method.
• Free shipping may be available for eligible orders or promotions. Details will be specified in the item listing.

4. Tracking Information:

• Tracking information will be provided for all orders. You can track it inside your purchase section.
• You will receive an email notification from eBay with the tracking number once your order has been shipped.

5. Combined Shipping:

• We offer combined shipping discounts for multiple items purchased within a 24-hour period.
• Please contact us before making payment to request combined shipping.

6. Shipping Restrictions:

• We currently only ship to addresses within the United Kingdom and EU.
• Certain items may be restricted from shipping to specific locations due to legal or logistical constraints.

7. Shipping Insurance:

• Shipping insurance is available upon request for an additional fee.
• Please contact us before placing your order if you would like to purchase shipping insurance.

8. Shipping Address:

• Please ensure that your shipping address is accurate and up-to-date at the time of purchase.
• We are not responsible for orders shipped to incorrect or outdated addresses provided by the buyer.

9. Delivery Issues:

• If you encounter any issues with the delivery of your order, please contact us as soon as possible.
• We will work with the shipping carrier to resolve any issues and ensure that your order reaches you in a timely manner.

10. Returns Due to Shipping Damage:

• In the event that your order arrives damaged during shipping, please contact us immediately.
• We will require photo evidence of the damage to process a refund or replacement.

11. Local Pickup:

• Local pickup may be available for certain items upon request.
• Please contact us to arrange a pickup time and location.

12. Holiday Shipping:

• During peak holiday seasons, shipping times may be longer than usual due to high order volumes.
• We recommend placing your order well in advance to ensure timely delivery.

13. Contact Information:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us.
• You can reach us via eBay messages or by email.

14. Policy Updates:

• We reserve the right to update our shipping policy at any time.
• Any changes to our policy will be communicated to customers through our store and/or email notifications.

Seller Refurbished PC with light marks and scuffs, overall good condition all around

Warranty Policy – 90 Days Return to Base (RTB)

Thank you for choosing us for your refurbished tech needs. We stand behind the quality of our products and want you to buy with confidence.

Standard Warranty: 90 Days RTB

All products sold on our store come with a 90-day Return to Base (RTB) warranty as standard. This covers hardware defects or faults that arise under normal use during the first 90 days from the date of delivery.

What "Return to Base" means:

• In the event of a fault covered under warranty, you will need to return the item to us at your own cost.
• Once we receive and inspect the item, we will repair or replace it (at our discretion) and cover the cost of return shipping back to you.

What is covered:

• Hardware failures (e.g., motherboard, CPU, RAM, storage, ,display panel)
• Faults not caused by physical damage, misuse, or tampering

What is not covered:

• Accidental damage (drops, spills, physical impact)
• Damage caused by power surges or improper electrical supply
• Software issues (operating system corruption, driver conflicts, viruses)
• Consumable parts (batteries, cables, peripherals unless DOA)
• Unauthorised repairs or modifications

Extended Warranty Options

We understand that some customers prefer longer peace of mind. For added protection, we offer extended warranty upgrades at the time of purchase:

How to Make a Warranty Claim

1. Contact us via email or our store contact form with your order number and a description of the issue.
2. Our support team will respond within 1–2 business days with troubleshooting steps and claim instructions.
3. If the fault is confirmed as covered under warranty, we will authorise a return.
4. Package the item securely and return it to the address provided.
5. Once received, we will inspect, repair/replace, and return the item to you.

Additional Notes

• This warranty is in addition to your statutory rights under UK consumer law.
• We take care to test all products before dispatch, but occasionally issues can arise – we aim to resolve any problems quickly and fairly.
• Items that are returned without prior authorisation may not be accepted.