1. Processing Time:
- Orders are typically processed and shipped within 1 business day after payment confirmation.
- Custom or made-to-order items may require additional processing time, which will be clearly communicated in the item description, e.g. adding some extra components
2. Shipping Methods:
We offer several shipping options to accommodate your needs:
- Standard Shipping: Estimated delivery within 2 business days.
- Expedited Shipping: Estimated delivery within next day.
- International Shipping: Delivery times vary depending on the destination. Please refer to eBay's international shipping policies for more information.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of the package, destination, and selected shipping method.
- Free shipping may be available for eligible orders or promotions. Details will be specified in the item listing.
4. Tracking Information:
- Tracking information will be provided for all orders. You can track it inside your purchase section.
- You will receive an email notification from eBay with the tracking number once your order has been shipped.
5. Combined Shipping:
- We offer combined shipping discounts for multiple items purchased within a 24-hour period.
- Please contact us before making payment to request combined shipping.
6. Shipping Restrictions:
- We currently only ship to addresses within the United Kingdom and EU.
- Certain items may be restricted from shipping to specific locations due to legal or logistical constraints.
7. Shipping Insurance:
- Shipping insurance is available upon request for an additional fee.
- Please contact us before placing your order if you would like to purchase shipping insurance.
8. Shipping Address:
- Please ensure that your shipping address is accurate and up-to-date at the time of purchase.
- We are not responsible for orders shipped to incorrect or outdated addresses provided by the buyer.
9. Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact us as soon as possible.
- We will work with the shipping carrier to resolve any issues and ensure that your order reaches you in a timely manner.
10. Returns Due to Shipping Damage:
- In the event that your order arrives damaged during shipping, please contact us immediately.
- We will require photo evidence of the damage to process a refund or replacement.
11. Local Pickup:
- Local pickup may be available for certain items upon request.
- Please contact us to arrange a pickup time and location.
12. Holiday Shipping:
- During peak holiday seasons, shipping times may be longer than usual due to high order volumes.
- We recommend placing your order well in advance to ensure timely delivery.
13. Contact Information:
- If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us.
- You can reach us via eBay messages or by email.
14. Policy Updates:
- We reserve the right to update our shipping policy at any time.
- Any changes to our policy will be communicated to customers through our store and/or email notifications.